Support
Need help? Email hello@walkingwithmiles.com and we'll get back to you, usually within a couple of days. Telling us your username and iPhone model helps.
Common questions
Why doesn't my step count match Apple Health?
- Only steps from the day you signed up count.
- Steps typed in by hand in Health don't count.
- Only steps from iPhone, Apple Watch, Fitbit, Garmin, Oura, Whoop and Samsung Health count. Steps added by other apps don't.
- Apple Watch sends steps to your iPhone in batches, so they can show up a few minutes late. Open the app and pull down on Home to refresh.
Why is my step count stuck?
Check that the app can read your steps: open the Health app → your profile picture → Privacy → Apps → Walking with Miles, and turn on Steps.
How does Miles change?
Miles' look follows your average steps over the last three days. He can level up mid-walk, and only drops at midnight. Keep walking and see how far he goes.
Why isn't my widget up to date?
iOS decides how often widgets refresh, so it can lag behind. Opening the app updates it straight away. Health data can't be read while your iPhone is locked, so updates usually come after you unlock it.
How do I add a friend?
Open the Totem tab, tap Add Friend, and share your code or invite link, or enter your friend's code.
I got a new iPhone. Will I lose my progress?
No. Sign in with the same Apple ID and your Miles, coins, items and plot come back.
How do I delete my account?
In the app: Edit Miles → Delete account, or email hello@walkingwithmiles.com from the email linked to your account. Deleting is permanent. See the Privacy Policy for what's removed.